Behavioral Health Services

For the one-in-four adults living with a mental illness, access to safe, affordable housing is even harder to come by than it is for the healthy and for people with other kinds of health problems. Misguided beliefs about mental illness have been known to cause discrimination against would-be renters. This kind of prejudice has even, on occasion, put a damper on Arbor Housing and Development's efforts to create housing options and build independence for individuals diagnosed with a mental illness. Arbor Housing and Development does not let unfounded fear-based opposition hold us back from fostering the progress of people working hard to recover from their mental illness and make their way successfully through life.

Building Independence - Behavioral Health Services

Through its Behavioral Health Services business line, Arbor Housing and Development provides person-centered recovery based education and support to individuals diagnosed with a mental illness to assist them to build independent living skills so they can live safely on their own, or in the least restrictive environment possible. Support services help clients to varying degrees. For example, some clients may need twenty-four hour supervision and regular support to comply with their recovery program. Others may need help with medications once per day and still others require only a monthly check-in.

Along this continuum, Arbor Housing and Development provides housing and support services to mental health clients through the following programming: Community Residences (CR), Residents in Transitional Environments (RITE), Supported Housing (SH), and Crime Victim Advocacy.

Arbor Housing and Development operates nearly 250 service beds at residential sites across Allegany, Livingston and Steuben counties in New York.

Community Residences

Residents receive 24/7 care including support groups, goal-setting, skills development and community activities to provide skills to individuals who have been diagnosed with a severe mental illness to integrate back into communities. For more information on the following residences call our intake department at (607) 377-0076.


Individuals who have been diagnosed with a severe mental illness receive assistance including support groups and  skill development. Residents in this program reside in apartments located throughout Bath, Corning , and Hornell, and have access to 24/7 support and guidance from staff, but typically work with staff only a few times per week. There are 42 OMH licensed apartment beds in Steuben County.  For more information, call our intake department at (607) 377-0076.

Supportive Housing

Behavioral health staff visit clients to provide intermittent support in this program which provides the least intensive set of services to mental health clients. Clients are seen as often as needed but at least once per month.

Crime Victim Advocacy

During an emotionally difficult time, interaction with the criminal justice process can feel impersonal, confusing and overwhelming. Arbor Housing and Development staff assist crime victims with criminal justice processes with the goal of reducing trauma associated with a painful and frightening experience with crime. 

Though not lawyers, Arbor Housing and Development crime victim advocates provide friendly professional help with: crisis counseling, social service referral, information and support, transportation to court proceedings, and assistance applying for compensation through the New York State Crime Victims Board.

CORE Services

Arbor Housing and Development is now offering Community Oriented Recovery and Empowerment (CORE) Services. These services are:

  • Person-Centered
  • Recovery-oriented
  • Community-based

CORE services are designed to help those with mental health conditions and/or substance use disorders become their desired, best possible self. CORE services strive to help each person optimize their quality of life and minimize symptoms through attainment of self-set goals.

Who is Eligible for CORE Services?

  • Adults 21 and over
  • Medicaid recipients
  • Enrolled (or eligible to enroll) in a Health and Recovery Plan (HARP) (H9 or H1 code)
  • Recommended by a Licensed Practitioner of the Healing Arts (e.g., physician, nurse practitioner, licensed mental health counselor, licensed clinical social worker)
  • Lives in Allegany, Livingston, or Steuben County

How can CORE Services Help?

Become more independent:
- Build life skills

Further education and/or work goals:
- Explore educational opportunities & goals
- Ongoing support to learn skills for lifelong success
- Explore job opportunities - Job readiness training

Learn to manage health and wellness:
- Discover ways to manage stress
- Psychoeducation
- Receive individualized service that encourages wellness - Learn how to identify triggers, and manage or prevent crises

Build Relationships:
- Develop, maintain, and improve social skills
- Access and explore opportunities to meet new people

Click to download the CORE Referral Form (PDF)

Referral Information and Forms:

**If you are requesting ESSHI support services, you must also complete the rental application here**

CORE Services Referral Form

Click to download the CORE Referral Form

For more information, email us at: